Privacy Policy

 

Effective Date: July 2025

 

At Nona , we value your privacy and are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, and safeguard your information when you visit our website or make a booking with us.

 

1. Who We Are

 

Nona is a family-owned and operated guest lodge located in Madarao, Japan. Our website address is: www.nonamadarao.com

 

2. What Information We Collect

 

We may collect the following personal information when you interact with our website or contact us:

 

  • Full name
  • Email address
  • Phone number
  • Country of residence
  • Booking details (check-in/out dates, number of guests, room preferences)
  • Any additional information you provide via our contact or enquiry form

 

We may also collect non-personal information such as IP address, browser type, and site usage data via cookies and analytics tools.

 

3. How We Use Your Information

 

Your information is used solely for the purpose of:

 

  • Responding to your enquiries
  • Managing and confirming your booking
  • Communicating important updates about your stay
  • Improving our website and services
  • Sending occasional promotional content (only if you have opted in)

 

4. Sharing Your Information

 

We do not sell or rent your personal data to third parties. We only share your information in the following cases:

 

  • With trusted service providers who help us operate our business (e.g., booking systems, email platforms)
  • When required by law or to comply with legal obligations

 

5. Cookies & Analytics

 

Our website may use cookies to enhance your experience and collect usage data (e.g., via Google Analytics). You can disable cookies in your browser settings at any time.

 

6. Your Rights

 

If you are located in the EU or other jurisdictions with similar data protection laws, you may have the right to:

 

  • Request access to the personal data we hold about you
  • Request corrections or deletion of your data
  • Withdraw consent to our use of your data
  • Lodge a complaint with a data protection authority

 

To exercise any of these rights, please contact us at: hello@nonamadarao.com

 

7. Data Security

 

We take reasonable technical and organisational measures to protect your data from loss, misuse, or unauthorised access.

 

8. Changes to This Policy

 

We may update this Privacy Policy from time to time. The latest version will always be available on our website.

 

9. Contact Us

 

If you have any questions about this Privacy Policy or how we handle your data, please contact us:

 

Nona Madarao
📧 hello@nonamadarao.com
🌐 www.nonamadarao.com